If your antenna has been working and suddenly stops OR if you have run the channel scan and verified the number of stations you should be getting please try the “amp test.”
The Leaf 50, Curve 50, Sky 60 and the Leaf Ultimate all come with an amplifier. If the amplifier is faulty it can interfere with TV reception. If reception has been fine for a while and then all of a sudden reception becomes choppy or “glitchy,” then there is most likely an amp issue and you should run the amp test.
- First, try removing the amplifier: Sometimes the amplifier can be the issue if you have a Leaf 50, Leaf Ultimate, Leaf Glide, Sky 60, Curve 50 or have a Jolt signal amplifier in the setup. To test the amp, simply remove it completely from the setup (don't just unplug, remove it altogether).
- Do another channel scan with the amp off. If you get better reception or more stations with the amp off, then the amp is the issue and it should be replaced.
If you find that you need a new amplifier please follow the instructions that best fit your warranty situation.
- If you are within the antennas 1-year warranty period with your antenna please submit an email to email@example.com. If you purchased this from Mohu please provide an order number if possible. If you purchased somewhere else, please provide us with proof of purchase. If it was an online order, just log into your account history and download a copy of the invoice. If it was a retail order, please take a photo of your receipt. Make sure that you state in your email that you are requesting a replacement amplifier and provide us with your mailing address for the replacement. *If your antenna was purchased at Wal-Mart please indicate the color of your amplifier (black or white). As soon as we have the proof of purchase information we will process the replacement. It generally takes 7 - 10 business days for a replacement amplifier to be delivered.
- If you are outside of the antennas 1-year warranty period you can order a replacement amplifier for your antenna one of three ways.
- Visit www.gomohu.com to place your order online. The site is available 24 hours for shopping! Jolt Amplifier Link
- Call our Sales and Service center Monday through Friday 8am to 5pm eastern time and we would be happy to place an order for you!
- You can also leave a message at 855-446-6648 or reply to this email with "Call me to place an order for an amplifier" and we'll contact you!
Antenna and Antenna Accessory Warranty: Mohu warrants our antennas against defects in materials or workmanship for a period of one (1) year from the date of purchase. During this period, the products will be replaced or repaired at no charge. This warranty does not cover damage due to acts of nature, commercial use, accident, misuse, abuse, or negligence. This warranty is valid only in the USA and Canada.