You will need to save the Norton Shopping Guarantee number, displayed on the order confirmation page of the merchant website immediately after your purchase. The Guarantee number is also included in the Certificate of Guarantee email sent to you following your purchase. Note, if you do not wish to receive the Certificate of Guarantee email, you may opt-out. You will need to register with the Norton Shopping Guarantee before reporting a problem or claiming any of the benefits.


  • The Identity Theft Protection benefit is not activated automatically: You need to register within 30 days of your eligible purchase. Visit Norton Shopping Guarantee to register.
  • The Purchase Guarantee is automatic. If you have a problem with your transaction within 30 days of your purchase, visit Norton Shopping Guarantee to make a benefit claim.
  • For Lowest Price Guarantee benefit claims, if within 30 days of the date of your purchase you see the exact same product advertised on the same Shopping Guarantee merchant's website at a lower published retail price, you will receive a refund for the difference. Note: Items purchased through specific promotions, bundling arrangements, or coupons are not eligible for the Lowest Price Guarantee. 

Norton Shopping Benefits Registration Page