Customers should return the product for a full refund by visiting the following web page and filling out a short form. We will then send you a shipping container and a pre-paid shipping label. Once we receive the item, we will credit the full amount back to your original form of payment.


Please call 1-855-446-6648, send an email to or write us at Mohu, 2720 Discovery Dr., Raleigh, NC 27616 if you have any questions or concerns about this BeBox recall notice.