30-Day Money-Back Guarantee
We want you to be fully satisfied with every item that you purchase from Mohu. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges. Please note that the item price and applicable taxes will be refunded.
Special-order, closeout or discontinued items are non-returnable.
Returns will not be accepted if any of the following conditions apply:
- Purchase was made through another re-seller or retailer. Please reach out to the location of your purchase, if not gomohu.com, to familiarize yourself with their returns/refund policies.
- Packing slips must accompany returned item (we no longer issue RMA numbers).
- The product is missing parts or has been damaged due to improper use or installation.
- The product is not returned with all hardware, manuals, and accessories.
- The product has been damaged or modified from its original form in a manner not consistent with typical use.
- No refunds will be given after thirty (30) days from date of invoice.
- Please allow 7-14 business days for the return and refund process to be completed.
If you cannot locate your packing slip, please contact us via email at firstname.lastname@example.org or by phone at 855-446-6648, 8 am - 5 pm EST, M-F about items you would like to return. Include your name, order number and approximate date of purchase for faster service.
Customer is responsible for all return shipping charges.
Items should be returned to the following address:
Attn: Return Department
2720 Discovery Drive,
Raleigh, NC 27616