Sales and Service - MOST Frequently Asked Questions

First and Foremost to get your antenna working you MUST Do a Channel Scan!
In order for your antenna to perform you will need to do a channel scan so you can see what channels you will be able to receive.   After you connect yo...
Tue, 20 Dec, 2016 at 11:50 AM
#1 Troubleshooting Issue - Will an antenna work at your location?
There are a few ways to figure this out.  But remember, any site tool that you use is a "guesstimate" and you may have better or worse results onc...
Tue, 20 Dec, 2016 at 1:58 PM
#2 Troubleshooting Issue - What is your Home Made Of?
Many types of buildings can block reception because of the materials used to construct your home/condo/apartment.  Stucco and Concrete:  Since metal ...
Thu, 22 Dec, 2016 at 9:10 AM
# 3 Troubleshooting Issue: Snowy, Blue or Black Screen?
So you connected your new antenna and all you see is a snowy, blue or black screen?  You may have a TV that is not compatible with a digital antenna and nee...
Thu, 22 Dec, 2016 at 9:10 AM
#4 Antenna Troubleshooting Issue - Which Way Are the Signals Coming From?
While our antennas are multidirectional it helps immeasurably to have the flat face of the antenna pointed in the direction of the towers so that the signal...
Thu, 22 Dec, 2016 at 9:13 AM
#5 Troubleshooting Issue: Locating the "Sweet Spot"
Sweet Spot defined:  noun informal "The point or area on a bat, club or racket at which it makes the most effective contact with the ball." W...
Thu, 22 Dec, 2016 at 9:33 AM
#6 Troubleshooting Issue: Why can't I get channels 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12 or 13?
Our antennas have a digital VHF and a digital UHF range that vary based on the style of the antenna.  Since 90% of the towers in the US are transmitting...
Thu, 22 Dec, 2016 at 9:34 AM
Anticipated Troubleshooting Question for 2017: Brand new TV with no coaxial port and/or no digital tuner built in.......
Many of the newer TV's on the market are being made with no coaxial port and/or no digital tuner.  This trend is because many people have discovered the...
Tue, 7 Feb, 2017 at 11:36 AM
Returning an Antenna that was a Gift
If the antenna was gifted to you it would need to be returned to the point of purchase for a refund or replacement. If the antenna was ordered from Mohu...
Thu, 22 Dec, 2016 at 9:49 AM
4K Ultra HD Ready?
You betcha!   All of our antennas are 4K Ultra HD compatible.
Thu, 22 Dec, 2016 at 9:54 AM