AirWave Troubleshooting Tips

Important Set Up Information
Make sure you have followed the AirWave Quick Start Guide and completed the Setup Portal. If you are having trouble it may be related to outdated firmwa...
Wed, 24 Jan, 2018 at 9:40 AM
Set Up Video
Wed, 24 Jan, 2018 at 9:41 AM
Why aren't I receiving over-the-air channels?
Make sure that you entered in your zip code (step2)  and scanned for channels (step 3) in the settings menu. You may need to reposition your antenna....
Fri, 6 Oct, 2017 at 1:28 PM
My Over-the-Air channels are choppy or the audio cuts in and out.
You may need to reposition your antenna.  Remember that antennas work best when they are close to a window that faces the direction of the towers. Try ...
Fri, 6 Oct, 2017 at 1:28 PM
I can't access my AirWave content on other devices.
Make sure your devices are connected to the same wifi network and subnet as your AirWave device. Also make sure you have added the Mohu app to your other de...
Mon, 9 Oct, 2017 at 8:50 AM
I am unable to detect AirWave’s access point in my available Wi-Fi networks to complete the initial setup. What should I do?
First try turning your setup device’s Wi-Fi off then back on. See if the airwave-[serial] network appears. If it does not, disconnect your AirWave from your...
Fri, 6 Oct, 2017 at 1:32 PM
What should I do if the Mohu App is unable to find my AirWave during the setup screen?
If you have not yet completed the initial setup portal, where you connect your AirWave to your home network, please visit and f...
Fri, 6 Oct, 2017 at 4:24 PM
I can't select a channel from the guide.
If you are able to click up and down on the channel guide but are not able to select a channel to view please reboot your AirWave.  Chances are it is not an...
Fri, 6 Oct, 2017 at 4:25 PM
Black Screen with Clock Face? What does that mean?
If you are getting a black screen with a gray clock face that can indicate a couple things. You may need to reposition your antenna.  Remember that anten...
Fri, 6 Oct, 2017 at 8:52 AM
Vizio Smart TV Compatibility with AirWave
Unfortunately Vizio Smart TV's will not currently work with the AirWave device as Vizio does not any outside source Apps to your Vizio TV, Vizio has wh...
Fri, 6 Oct, 2017 at 4:26 PM