If your tracking information shows that your package was delivered, but if you cannot locate it please do the following:

  • Verify the shipping address.
  • Look for a notice of attempted delivery - generally this is affixed to your front door.
  • Look around the delivery location for your package.
  • See if someone else accepted the delivery.


After following these steps if you are not able to locate your package please submit a ticket or call 877-825-5572 and we will investigate further.