How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Sales and Service - MOST Frequently Asked Questions
Manual links for antennas sold through gomohu.com
First things first! Did you do a Channel Scan!
#1 Troubleshooting Issue - Will an antenna work at my location?
#2 Troubleshooting Issue - Why does the building materials of my home matter when using an antenna?
# 3 Troubleshooting Issue: Snowy, Blue or Black Screen?
See all 11 articles
Comments Most Often Heard by Suppport
"But it works for my neighbor right next door?"
"But it's totally flat around my home, how can there be a terrain issue?"
"My neighbor on the other side of the condo/building has an antenna that works great!"
"I don't know which side of the antenna I should use. Black or white?"
My TV does not have a coaxial connector?
AirWave Antenna Basic and Set Up Info
How the AirWave Works
AirWave - What comes in the box?
Get Started With Mohu TV Guide
AirWave Warranty Information
Why are there issues with using laptop/desktop browsers to do the AirWave setup?
See all 6 articles
AirWave Antenna FAQ's
Before you Return!
What channels do I get with AirWave? (OTA, streaming)
Why don’t I receive the channels I want?
Dimensions of the AirWave
Where can I find the app for Roku? Apple TV? Amazon Fire TV? iOS? Android OS?
See all 28 articles
Sail Antenna - Best Buy Exclusive
Mohu Sail Manual
Mohu Sail Basic Information
Amplifiers & Accessories
Jolt Digital TV Antenna Amplifier Information
Will a Jolt Amplifier work without power?
I added an amplifier to my antenna and now I get fewer channels than before?
Do I need an amplified antenna or not?
Frequently Asked Questions
How do I do a channel scan?
Finding the "Sweet Spot" or positioning the antenna.
Will an antenna work on a boat?
Why does the TV for Free tool on your website show different results than what I get in my home?
Will an antenna work in an RV?
See all 24 articles
General Antenna Trouble Shooting FAQ's
You may have an old television
What is a digital converter box?
Digital Converter- Do I need one?
Connecting a Digital Converter - Generic
Building materials and reception
See all 32 articles
Returns, Exchanges and Warranty Information
Mohu Antenna and Antenna Accessory Warranty and Returns Information
gomohu.com's Returns Process
Target Stores Returns/Exchange Policy - AirWave
Returning an Antenna that was a Gift
Shipping and Tracking
What is your cut off time for shipping?
What do I do when I think my package is missing?
Who handles your free shipping?
My package won't track?
Why was my package routed THERE before being delivered to me?
Checking my Order Status
Placing an order with Mohu
Placing an order with Mohu
Where can I purchase a Mohu antenna locally?
Be Set Free!
Who is Mohu?
The Mohu Mantra!
Want to work for Mohu?
Cutting the Cord!
What is cord cutting?
How to get started Cutting the Cord!
What channels are available in my area?
How can I watch movies and my favorite cable shows?
How does OTA TV work?
Mohu Affiliate Information
Mohu Affiliate Application