If your antenna is amplified, conduct this test to see if the amplifier needs to be replaced.
- First, try removing the amplifier: Sometimes the amplifier can be the issue if you have an amplifier in the setup. To test the amplifier, simply remove it completely from the setup (don't just unplug, remove it altogether).
- Next perform another channel scan with the amplifier off. If you get better reception or more stations with the amplifier off, then the amplifier is the issue, and it should be replaced.
- If you find that you need a new amplifier, please follow the instructions that best fit your warranty situation.
- If you are within the Mohu TV antennas 1-year warranty period, please send an email to support@gomohu.com. If you purchased this from Mohu please provide an order number. If you purchased somewhere else, please provide us with proof of purchase. If it was an online order, just log into your account history and download a copy of the invoice. If it was a retail order, please take a photo of your receipt. Make sure you state in your email you are requesting a replacement amplifier and provide us with your mailing address for the replacement. As soon as we have the proof of purchase information, we will process the replacement. It generally takes 7 - 10 business days for a replacement amplifier to be delivered.
- If you are outside of the antennas 1-year warranty period, you can order a replacement amplifier for your antenna one of three ways.
- Visit www.gomohu.com to place your order online. The site is available 24 hours for shopping!
- Call our Sales and Service center Monday through Friday at 877-825-5572 and we would be happy to place an order for you!
- You can also leave a message at 877-825-5572 or reply to this email with "Call me to place an order for an amplifier" and we'll contact you!